FAQs

1. How much does it cost to access the Gluten Free Cosmetics List?
2. Why do you charge for this information?
3. Why aren’t some companies listed?
4. How do I cancel my subscription?
5. Who created the cosmetics list?
6. How do you know the products are gluten free?
7. What about “cross contamination” issues with cosmetic companies?
8. Can I ask you to research cosmetics brands or specific products for me?
9. How do you process credit cards?
10. I don’t want to use a credit card. Can I still subscribe?
11. If I lose my username and/or password, how can I get back in?

Answers:

1. How much does it cost to access the Gluten Free Cosmetics List?
   The Gluten Free Cosmetics List is offered as a one-time only fee subscription.
2. Why do you charge for this information?
   We work to add, check products and manufacturers on our list weekly, so we can have the largest gluten free cosmetics and self-care products list that we know of, available for you to view. Our subscription fees help us cover the cost of maintaining the product list.
3. Why aren’t some companies listed?
   We do our best to discover which products are gluten free by contacting the manufacturers directly. Some manufacturers don’t have gluten free products or are not interested in providing us information. Here are some the companies we have received these kind of responses from:
   • Estée Lauder
   • Chapstick
   • Dial
   • Clairol
   • Bobbi Brown Cosmetics
4. How do I cancel my subscription?
   We offer a 30-day money back guarantee on the subscription purchase. We are unable to refund your money after that time. To request a refund or cancellation assitance, click on the link:  Submit a support request
5. Who created the cosmetics list?
   The Gluten Free Cosmetics List is a product of Gluten Free Life LLC. In addition to this cosmetics list, we operate Gluten-Free Hub, a popular gluten free lifestyle website.
6. How do you know the products are gluten free?
   We have had direct contact via (website, email or phone) with the manufacturers on our cosmetics list, and we only list products that do not contain ingredients derived from wheat, barley, rye or oats. We also check products from the manufacturers periodically to see if they claim it’s still gluten free. We do encourage all of our subscribers to take the information viewed on this website and then, as a precaution, also check the ingredients label on the cosmetics for common gluten ingredients, prior to use. A list of these common gluten ingredients is available on the menu bar on the member home page.
7. What about cross contamination issues with cosmetic companies?
   Cross contamination can be a problem with cosmetic companies that use gluten containing ingredients in some of their products at their facilities. We also provide for you a list of the companies that inform us that they are Gluten Free Facilities.
8. Can I ask you to research cosmetics brands or specific products for me?
   Yes! One of the best ways for us to build the list is for you to submit new cosmetics company names and/or product labels you would like us to check on. Simply fill out the contact form in the member area when you are logged in to submit your ideas.
9. How do you process credit cards?
   We use PayPal to process all of our transactions.
10. I don’t want to use a credit card. Can I still subscribe?
    PayPal allows you to pay with either a credit card or your checking account. It’s safe, simple and secure!
11. If I lose my username and/or password, how can I get back in?
    Please use the password retrieval form on the login page.